Privacy policy
This Privacy Policy explains how armedangelsx.shop collects, uses, stores, discloses and otherwise handles personal information when customers visit our website, place an order, communicate with us or otherwise interact with our online store.
Contact:
The Privacy Act 1988 and Australian Privacy Principles establish requirements concerning personal-information handling for entities to which that framework applies.
We seek to manage personal information transparently and responsibly and, where Australian privacy legislation applies to us, in accordance with applicable requirements.
Personal Information We May Collect
Depending on how you interact with armedangelsx.shop, we may collect information such as:
- Name;
- Email address;
- Telephone number where provided;
- Billing information;
- Shipping information;
- Order details;
- Products purchased;
- Payment-related transaction information;
- Customer-service communications;
- Return and refund information;
- IP address;
- Browser information;
- Device information;
- Website interaction information;
- Cookie and similar technology information;
- Fraud-prevention information; and
- Information voluntarily provided to us.
We seek to collect information reasonably necessary for our legitimate business activities and customer transactions. APP 3 provides that an APP entity should collect personal information reasonably necessary for its functions or activities.
Payment Information
Payments may be processed using Shopify-supported or other third-party payment providers.
Depending on the payment method selected, payment credentials may be processed directly by the relevant payment service rather than stored directly by armedangelsx.shop.
We may receive transaction information necessary for:
- Confirming payment;
- Processing orders;
- Administering refunds;
- Preventing fraud;
- Maintaining transaction records; and
- Responding to disputes.
How We Collect Information
Personal information may be collected when you:
- Visit armedangelsx.shop;
- Create or use a customer account;
- Add products to a shopping cart;
- Place an order;
- Make a payment;
- Subscribe to marketing communications;
- Contact customer support;
- Request a cancellation;
- Request a return or refund;
- Participate in an offer or promotion; or
- Otherwise communicate with us.
We may also receive information from service providers involved in providing ecommerce functionality.
How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders;
- Processing payments;
- Delivering products;
- Communicating order confirmations;
- Providing shipping information;
- Responding to customer enquiries;
- Processing returns and refunds;
- Detecting and preventing fraud;
- Protecting our website and customers;
- Maintaining business records;
- Analysing website performance;
- Improving products and services;
- Complying with legal obligations;
- Resolving disputes;
- Enforcing our Terms of Service; and
- Sending marketing communications where legally permitted.
Shopify and Service Providers
Our online store uses Shopify technology.
We may also use service providers involved in:
- Hosting;
- Ecommerce infrastructure;
- Payment processing;
- Fraud detection;
- Logistics;
- Fulfilment;
- Shipping;
- Customer communications;
- Analytics;
- Advertising;
- Information technology;
- Security; and
- Professional services.
Information may be provided to these parties where reasonably necessary for them to perform services for our store.
Cookies and Similar Technologies
armedangelsx.shop may use cookies and similar technologies to support:
- Website functionality;
- Shopping-cart functionality;
- Checkout;
- Customer preferences;
- Security;
- Fraud prevention;
- Analytics;
- Website performance; and
- Marketing where permitted.
Customers may be able to control certain cookies through browser settings or available consent-management tools.
Disabling necessary cookies may affect website functionality.
Marketing Communications
Where permitted by applicable law, we may send customers information about products, services, promotions or store updates.
Customers may unsubscribe from marketing emails through the unsubscribe mechanism contained in those communications or by contacting:
APP 7 regulates the use or disclosure of personal information for direct marketing by organisations covered by the APP framework.
Transactional communications relating to an existing order may continue even when a customer has opted out of promotional marketing.
Disclosure of Personal Information
We may disclose information to service providers where reasonably necessary to operate the store.
Recipients may include:
- Shopify;
- Payment providers;
- Banks and financial institutions;
- Fraud-prevention services;
- Fulfilment providers;
- Delivery companies;
- Customer-support providers;
- IT and security providers;
- Analytics providers;
- Professional advisers;
- Government authorities where legally required; and
- Other parties where disclosure is authorised or required by law.
We do not authorise third parties to use personal information for unrelated purposes merely because they provide services to us.
International Data Handling
Because ecommerce technology, cloud infrastructure, payment services, analytics providers and logistics networks may operate internationally, personal information may in some circumstances be processed or accessible outside Australia.
Where Australian privacy requirements concerning cross-border disclosures apply, we seek to handle international disclosures consistently with applicable requirements.
APP 8 addresses steps that covered entities must take in connection with overseas disclosure of personal information.
Where practicable, information concerning relevant overseas processing may also be provided through our service providers' privacy documentation.
Data Security
We take reasonable administrative, organisational and technical measures designed to protect information against:
- Loss;
- Misuse;
- Unauthorised access;
- Unauthorised modification;
- Unauthorised disclosure; and
- Other inappropriate handling.
APP 11 requires APP entities to take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Completing transactions;
- Maintaining order records;
- Processing refunds;
- Resolving disputes;
- Preventing fraud;
- Meeting accounting requirements;
- Meeting legal or regulatory obligations; and
- Establishing, exercising or defending legal claims.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and legally permitted.
Access and Correction
Where applicable, you may request access to personal information we hold about you or request correction of inaccurate information.
APPs 12 and 13 address access to and correction of personal information under the Australian privacy framework.
Requests may be sent to:
We may need to verify your identity before providing access to personal information.
Children
armedangelsx.shop is intended for customers who are legally capable of entering into online transactions or who use the website with appropriate parental or guardian involvement.
We do not intentionally seek unnecessary personal information from children.
Fraud Prevention
We may process relevant transaction and technical information to identify:
- Suspicious transactions;
- Unauthorised payment activity;
- Account abuse;
- Chargeback fraud;
- Automated attacks;
- Website security threats; and
- Other potentially fraudulent activity.
Legal Disclosures
We may disclose personal information if reasonably necessary to:
- Comply with applicable law;
- Respond to lawful legal process;
- Protect our legal rights;
- Protect customers;
- Prevent fraud;
- Investigate suspected wrongdoing; or
- Respond to a valid request from an authorised government or regulatory authority.
Business Transfers
If all or part of the business associated with armedangelsx.shop is reorganised, transferred or sold, relevant information may be transferred as part of that transaction, subject to applicable law.
Privacy Complaints
If you have a concern about how personal information has been handled, contact:
Please provide sufficient information to allow us to understand and investigate your concern.
We will seek to respond within a reasonable period.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Our business practices;
- Technology;
- Service providers;
- Website functionality;
- Legal requirements; or
- Regulatory guidance.
The updated version will be posted on armedangelsx.shop with a revised effective or updated date.
Contact
Privacy enquiries:
armedangelsx.shop
Email: info@armedangelsx.shop
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