Shipping policy
This Shipping Policy explains how orders placed through armedangelsx.shop are processed, shipped and delivered.
For shipping assistance, contact:
Free Standard Shipping
armedangelsx.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum purchase amount required to qualify for standard shipping unless a different arrangement is clearly disclosed before checkout.
Customers will not be charged a separate standard shipping fee for qualifying orders.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 calendar days
The estimated delivery timeframe applies to standard shipping under normal operating conditions.
The delivery period is an estimate rather than an unconditional guarantee that every parcel will arrive on a particular day.
We nevertheless seek to provide realistic delivery estimates and to address orders that are materially delayed.
Australian consumer guidance provides that where a business cannot supply goods paid for on time or within a reasonable period, it must provide an appropriate solution.
Order Processing
After an order is placed, it may undergo:
- Payment verification;
- Fraud screening;
- Product allocation;
- Order preparation;
- Packaging; and
- Transfer to the applicable shipping provider.
Customers may receive an order confirmation electronically after checkout.
A shipping or tracking notification may be provided when tracking information becomes available.
Delivery Estimates
The 15–20 calendar day timeframe is our estimated standard delivery period.
Actual delivery timing can depend on:
- Delivery destination;
- Carrier network conditions;
- Public holidays;
- Weather;
- Transport disruption;
- Customs or border procedures where relevant;
- Incorrect delivery information;
- Regional or remote delivery conditions;
- Security checks; and
- Circumstances outside our reasonable control.
We will not intentionally advertise delivery timeframes that we know cannot reasonably be achieved. The ACCC has taken enforcement action relating to alleged misleading representations concerning advertised delivery times.
Tracking
Where tracking is available, customers may receive tracking information by email or through the applicable order-status page.
Tracking updates are generally controlled by the relevant carrier.
It is normal for tracking information to require some time after dispatch before the first carrier scan appears.
Incorrect Shipping Addresses
Customers must review their shipping address carefully before completing checkout.
The customer is responsible for providing accurate:
- Recipient name;
- Street address;
- Apartment or unit number;
- City or suburb;
- State or territory;
- Postcode; and
- Other information necessary for delivery.
If you identify an error, contact:
as soon as possible.
We will attempt to correct the information where reasonably possible, but we cannot guarantee that an address can be changed after fulfilment or dispatch has begun.
Undeliverable Orders
A parcel may be returned as undeliverable because of:
- An incomplete address;
- An incorrect postcode;
- An incorrect recipient name;
- Refusal of delivery;
- Failure to collect the parcel;
- Repeated unsuccessful delivery attempts; or
- Other carrier-related reasons.
If a parcel is returned to us, contact us so that we can determine the appropriate next step.
Delivery Attempts
Depending on the carrier, delivery may involve:
- Delivery to the stated address;
- Safe placement where permitted;
- Transfer to a collection point;
- Delivery to a parcel facility; or
- A further delivery attempt.
Customers should follow carrier instructions where applicable.
Lost Parcels
If tracking suggests that a parcel may have been lost, please contact:
Provide:
- Your order number;
- Name;
- Delivery address; and
- Any relevant tracking information.
We may investigate the matter with the shipping provider.
Where the circumstances give rise to rights or remedies under Australian Consumer Law, those rights remain available.
Marked Delivered but Not Received
If tracking shows that a parcel has been delivered but you cannot locate it, we recommend:
- Checking the delivery area around the property;
- Checking with other household members;
- Checking with neighbours where appropriate;
- Checking any designated safe location;
- Reviewing carrier tracking information; and
- Contacting us if the parcel remains missing.
We may request further information so that the delivery can be investigated.
Damaged Parcels
If a parcel arrives visibly damaged, please photograph:
- The external packaging;
- The shipping label;
- The damaged area;
- The product; and
- Any internal packaging relevant to the damage.
Send the information to:
A damaged product may qualify for remedies under our Return and Refund Policy and applicable consumer law.
Missing Products
If an order arrives with one or more products missing, please contact us promptly.
Some orders may be delivered in separate parcels.
If no additional parcel is expected and we confirm that an ordered product was not supplied, we will provide an appropriate solution.
Incorrect Products
If you receive an incorrect product, contact:
Please provide your order number and photographs of the received product.
We will review the issue and provide appropriate return, replacement or refund instructions.
Delayed Orders
Occasional delays can occur.
A delay does not necessarily mean that an order has been lost.
If your order has not arrived after the expected delivery timeframe, contact us and we will review the available shipping information.
Where goods cannot be supplied within the promised timeframe or a reasonable timeframe, consumer remedies may apply depending on the circumstances.
Severe or Exceptional Disruptions
Delivery may be affected by exceptional circumstances such as:
- Natural disasters;
- Flooding;
- Bushfires;
- Severe storms;
- Industrial action;
- Major transportation disruption;
- Carrier system outages;
- Government restrictions;
- Border disruption;
- Security events; or
- Other circumstances beyond reasonable control.
We will seek to communicate material delays where reasonably practicable.
Order Cancellations Before Dispatch
If you need to cancel an order, email:
as soon as possible.
We will attempt to cancel an order before it enters irreversible fulfilment.
Once an order has shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.
Multiple Shipments
An order containing multiple products may occasionally be divided into separate shipments.
Where this occurs:
- Products may arrive on different dates;
- Different tracking numbers may be issued; and
- The customer will not be charged additional standard shipping fees because standard shipping is free on all orders.
Shipping Costs
Standard shipping:
AUD $0 / FREE
We do not charge customers a separate standard delivery fee for orders covered by this policy.
Customs and International Fulfilment
Where an order is fulfilled through an international logistics network, customs or border procedures may affect transit time.
Any taxes, duties or charges that are legally required to be collected from the customer will be handled or disclosed as required by applicable law and the checkout process.
We will not intentionally impose undisclosed mandatory charges contrary to applicable law.
Australian Consumer Law
Nothing in this Shipping Policy limits rights or remedies that cannot legally be excluded under Australian Consumer Law.
The Australian Consumer Law provides automatic consumer guarantees when applicable, and businesses are required to provide appropriate solutions when those guarantees are not met.
Contact Us
For shipping questions:
armedangelsx.shop
Email: info@armedangelsx.shop
Standard Shipping: Free on all orders
Estimated Delivery: 15–20 calendar days
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