Refund policy
Thank you for shopping with armedangelsx.shop.
We want customers to have a clear understanding of our return and refund procedures. This Return and Refund Policy describes our voluntary change-of-mind return arrangements and the procedures we use when products are damaged, defective, incorrect or otherwise problematic.
Please contact:
for assistance with a return, refund or product problem.
Australian Consumer Law
Nothing in this Return and Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Under the Australian Consumer Law, businesses must provide remedies when goods fail to meet applicable consumer guarantees. The appropriate remedy may include repair, replacement or refund depending on the circumstances and seriousness of the problem. A business cannot rely on a store policy to remove these statutory rights.
Where a product has a major problem, Australian consumers may generally choose between a refund and replacement.
Our voluntary return rules therefore operate in addition to, and not instead of, Australian Consumer Law rights.
30-Day Change-of-Mind Return Policy
In addition to any rights available under applicable law, armedangelsx.shop offers customers a voluntary 30-day change-of-mind return period.
A change-of-mind return request should be submitted within 30 calendar days after delivery.
To qualify for a voluntary change-of-mind return, the product should generally:
- Be unused;
- Be unworn except for reasonable inspection or fitting;
- Be unwashed;
- Be undamaged;
- Be in resalable condition;
- Retain original tags where applicable;
- Include original accessories and components; and
- Be returned in original packaging where reasonably possible.
We may refuse a voluntary change-of-mind return where the returned product shows signs of use, washing, alteration, damage or misuse beyond what would reasonably be necessary to inspect the product.
These conditions do not limit rights that may apply to faulty or non-conforming products under Australian Consumer Law.
Starting a Return
To request a return, email:
Your request should contain:
- Your order number;
- Your full name;
- The email address used for the order;
- The product you wish to return;
- The reason for the return; and
- Photographs where the product is damaged, defective or incorrect.
Please do not send a product to an address obtained independently from a parcel label, carrier record or another source unless our customer-service team has confirmed that the address is authorised for returns.
Returns sent without appropriate return instructions may experience delays in processing.
Change-of-Mind Return Shipping
For an accepted voluntary change-of-mind return, the customer is normally responsible for the cost of returning the product unless we agree otherwise.
Original free standard shipping does not create a shipping charge that will later be deducted from a qualifying refund.
We recommend using a tracked delivery method for customer-funded returns because the customer remains responsible for ensuring the returned parcel reaches the designated return destination.
Faulty, Damaged or Defective Products
If a product arrives damaged, is defective, is materially different from its description, is incorrect or otherwise fails to meet an applicable consumer guarantee, contact us as soon as reasonably possible at:
Please provide photographs or other information reasonably necessary to allow us to assess the problem.
We may request that the product be returned where reasonably necessary.
Where Australian Consumer Law requires us to provide a remedy, we will provide the applicable remedy in accordance with those rights. Consumer guarantee remedies may include a repair, replacement or refund depending on the nature and seriousness of the failure.
Incorrect Products
If you receive a product that is materially different from the product you ordered, please contact us promptly.
Where we confirm that an incorrect product was supplied, we will arrange an appropriate remedy, which may include:
- Replacement with the correct product;
- Return of the incorrect product; or
- Refund where appropriate.
Major Problems
A major failure may give a consumer stronger remedy rights under the Australian Consumer Law.
Where applicable, customers may choose a refund or replacement for goods with a major problem.
We will not require a customer to accept store credit instead of a legally required monetary refund.
Minor Problems
Where a problem is not major and can reasonably be repaired, the remedy available under Australian Consumer Law may differ from the remedy available for a major failure.
We will handle such matters consistently with applicable statutory obligations.
Sale and Promotional Products
Products purchased during a sale or promotion remain covered by Australian Consumer Law where applicable.
A discounted price does not remove statutory rights relating to defective or non-conforming products. Businesses cannot lawfully rely on blanket terms such as “no refunds on sale items” to remove consumer guarantee rights.
For purely voluntary change-of-mind returns, promotional or clearance products may be subject to the return conditions disclosed on the relevant product page or promotion.
Non-Returnable Change-of-Mind Products
For hygiene, safety or personalisation reasons, certain products may not qualify for our voluntary change-of-mind return process where they cannot reasonably be resold after opening or use.
This may include:
- Personalised or custom-made products;
- Gift cards;
- Products specifically identified as non-returnable for hygiene reasons after their protective seal has been removed; and
- Other products that cannot reasonably be resold after use.
These voluntary exclusions do not eliminate any rights relating to faulty, defective, unsafe, incorrectly described or otherwise non-conforming goods.
Exchanges
Where available, customers may request an exchange.
Product exchanges depend on availability.
If an exchange cannot be completed because the requested replacement is unavailable, we may offer another appropriate solution, including a refund where applicable.
Return Inspection
After receiving a returned product, we may inspect it to confirm:
- The returned item corresponds to the order;
- The return meets the applicable eligibility requirements;
- The product condition is consistent with the reason stated for the return; and
- All relevant components have been returned.
If further information is required, we may contact the customer.
Refund Processing
When a refund is approved, it will generally be returned to the original payment method.
The time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer or payment provider.
We do not control processing times imposed by external financial institutions after a refund has been submitted.
Partial Refunds
A partial refund may be considered for a voluntary change-of-mind return where a returned product has suffered a reduction in value caused by handling or use beyond what is reasonably necessary to inspect it.
We will not use this provision to reduce a refund where doing so would conflict with mandatory Australian Consumer Law rights.
Lost Return Parcels
Customers arranging their own voluntary change-of-mind return should retain tracking information and proof of lodgement.
We cannot issue a voluntary return refund for a parcel that has not been received and for which delivery to our authorised return destination cannot reasonably be demonstrated.
Order Cancellations
Contact:
as soon as possible if you wish to cancel an order.
We will attempt to accommodate cancellation requests where reasonably possible.
If an order has already entered fulfilment or been dispatched, cancellation may no longer be possible and the customer may need to use the applicable return process after delivery.
Refused or Unclaimed Deliveries
If a parcel is refused, abandoned or not collected for reasons unrelated to an error by armedangelsx.shop, any resulting refund may be processed after the parcel has been returned and assessed.
This does not affect mandatory legal rights.
Fraudulent Return Activity
We reserve the right to investigate return activity reasonably suspected to involve fraud, substitution of products, fabricated damage, misuse of payment systems or other dishonest conduct.
Nothing in this section permits us to refuse a legitimate remedy required by law.
Contact Us
For returns and refunds:
armedangelsx.shop
Email: info@armedangelsx.shop
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